Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email maybe sent at
Alternatively, the Investor may call on .
The client can expect a reply within 21 days of approaching the Research Analyst.
The client can expect a reply within 21 days of approaching the Research Analyst.
After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: "Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html
